Refund Policy

If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned to us within 30 days of purchase. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service.

Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to:

Natural Skincare Factory,
PO Box 18699,
Peterhead, Aberdeenshire